Personal Information We Collect
When you contact us, we collect certain personal information. That information may include:
- your name, address, phone number and email address;
- credit card information whenever a purchase of services is made;
- your situation and/or issues.
This information is collected and used for a number of purposes:
To enable us to respond to your inquiries. This information is used only for these purposes and is only retained in transaction records required for internal purposes, unless you provide your consent otherwise.
To provide you with information you have requested, and to keep you informed with respect to ongoing legal issues or developments.
To manage and administer our business. The nature of the Internet is such that it passively and automatically collects certain information about a user’s traffic patterns, which may be linked to their Internet Protocol (IP) addresses. These are unique Internet “addresses” assigned to all Web users by their Internet Service Providers (ISP). Server logs record statistical information, such as visitors’ IP addresses, type of operating systems, time and duration of visit, web pages requested, and identify visitors by categories such as domains and browser types. These statistics are only used on an aggregate basis and will not contain any information that could identify you personally.
To meet legal, regulatory, security and processing requirements (such as in response to a court order), and otherwise as permitted or required by law.
Users also should be aware that non-personal information and data may be automatically collected through the standard operation of our Internet servers or through the use of “cookies”. Cookies are small text files containing a unique identification number that identifies your browser – but not you – to our servers each time you visit our website. Cookies are not pervasive or invasive programs that enter a user’s system and damage files. They simply tell us which pages of our website are visited and by how many visitors. Cookies cannot, by themselves, disclose the individual identity of any site user, and we never combine information gathered by a cookie with personally identifiable information like your name, telephone number or email address, without your consent.
THIRD PARTIES’ ACCESS TO INFORMATION
We are not in the business of selling customer information to others. Our customer information is not available for sale to any outside entity. We contract with third parties to fulfill certain functions on our behalf, such as providing marketing assistance, analyzing data, preparing and maintaining site content, processing credit card payments, and providing customer service. These agents have access to customer information only as required in order to help them perform their functions on our behalf, but they are not allowed to use that information for any other purpose and must keep such information confidential and are never given access to any information related to your personal legal situation or issues.